AI in SMEs does not have to be an expensive big project. It delivers most where it takes over recurring routine work and frees the team's time for what matters. Five use cases that pay off quickly.
1. Customer enquiries and FAQ
An AI-supported assistant answers recurring questions around the clock and relieves the team. A clean knowledge base is key so the answers stay correct.
2. Text and emails
From proposal drafts to reply emails and first content versions: AI delivers fast drafts that the human only reviews and sharpens. That saves noticeable time.
3. Processing documents
Invoices, minutes or contracts can be automatically summarised, categorised or tagged with the right data, instead of going through them by hand.
4. Understanding data
AI helps draw understandable insights from sales, website or customer data, without specialist knowledge. Decisions become better founded and faster.
5. Automating processes
Recurring workflows, such as routing enquiries or creating records, can be chained with AI and automation. That lowers errors and effort.
Start pragmatically
Begin with a use case that delivers clearly measurable value, and consider data protection from the start. How to do this in a structured way is shown by our AI consulting.
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